I brought my van into the shop for a drop off appointment to investigate a part that fell off. They gave me a loaner vehicle for the day and did a full inspection of the vehicle, diagnosed the problem, and laid out several other issues addressed in their inspection. All this was done at no cost to me, which I was shocked. I did not have any actual service done, but the services recommended were reasonably priced and the staff were incredibly friendly and helpful. I'll be coming back for future service!