Reviews | Page 13 | Honest-1 Auto Care Prior Lake

Robert Hartman

7/7/2023

7/10/23 Update: Some issues came up after a wheel hub replacement however they made things right in the end. Highly recommend.

Dear Robert, Very sorry that you had trouble getting your lug nuts off. I'd like the opportunity to understand better what happened and to make things right. Please call Troy, the shop manager, at 952-226-5555 or email me directly at [email protected] so we can address this for you. Fred - Owner

- Honest-1 Auto Care Prior Lake

Mike Sandness

7/5/2023

FAST reply, got truck in, evaluated & fixed in 24hrs vs competition stating they are out 2 weeks before looking at it. Capacity means a lot when folks are in need of something fast. Thanks for stepping up!

Thanks for sharing your positive experience, Mike! We understand the importance of quick service when customers are in urgent need. Glad we could provide a speedy resolution for your truck and get it back on track. 💪🚛

- Honest-1 Auto Care Prior Lake

Glen Stoever

7/4/2023

Fantastic service as always.

Thank you so much, Glen! We're thrilled to hear that you appreciate our fantastic service. 😊👍

- Honest-1 Auto Care Prior Lake

Jolene Shortman

6/28/2023

The Professionalism of the Front Staff is beyond customer service. Troy and the guys make customers feel welcomed, relaxed and leave assured the job was completed with the Best Mechanical Care! I will continue to do my Auto business with Honest-1 for the great service and for being a local business!! Thank you Honest-1!!

Jolene, we're thrilled to hear about your positive experience with the front staff at Honest-1 Auto Care Prior Lake!🌟 Troy and the team are dedicated to providing excellent customer service and ensuring that you feel welcomed and satisfied with the mechanical care received. Thank you for your continued support of our local business. We appreciate you! 😊🚗

- Honest-1 Auto Care Prior Lake

Bill Thompson

6/21/2023

As always, the service was stellar. Their estimates are always detailed, and the staff is professional. Facility is well appointed and clean. My only complaint and what cost them a star is that their pricing of materials is excessive. The estimated cost of transmission fluid, for example, was nearly 3 times what it would cost me to buy the same from Walmart or Fleet Farm. This adds up quickly when you’re doing a transmission flush. Otherwise, I think they do a great job.

Hello Bill, we appreciate your feedback and are delighted to hear that you found our service and facility top-notch. Thank you for choosing our services!

- Honest-1 Auto Care Prior Lake

Dar Fosse

6/20/2023

Fair price and quality service! Short wait time. Courteous Service Managers!

Hi Dar! 😊 Thank you for your encouraging words about our fair prices and quality service. We're glad to know that we could keep your wait time low and that our staff provided courteous assistance. It was wonderful serving you, and we hope to see you soon!

- Honest-1 Auto Care Prior Lake

Knoogle Studios

6/17/2023

You guys did the tire change on 2008 Pontiac grand prix fast. The technician just forgot to put my spare tire back into my vehicle. After they took it off.

We're sorry to hear about your experience with the tire change on your Pontiac, and we appreciate you bringing this to our attention. We'll make sure our technicians are more diligent in returning spare tires to customers' vehicles in the future. Thank you for your feedback and please let us know if there is anything else we can assist you with.

- Honest-1 Auto Care Prior Lake

J W

6/16/2023

Excellent and friendly service!!

Thank you JW for your kind words. We strive to provide top-notch customer service and we're pleased that our team was able to assist you in a friendly and efficient manner. 😊

- Honest-1 Auto Care Prior Lake

David Evans

6/15/2023

Brake line blew out leaving my 2002 un-driveable. Repair and follow up adjustments were done professionally per time expectations. Staff was friendly and provided good information and feedback. The cost was very reasonable. We found our goto place for auto repair.

Victoria Carlson

6/14/2023

Thank you Victoria!

- Honest-1 Auto Care Prior Lake