Prior Lake Auto Repair

(952) 395-5449updated hours:
Mon - Fri: 7:00 AM - 5:30 PM
Sat: 8:00 AM - 2:00 PM
5

I thought both John & Kurt were very courteous and friendly. They were able to get my son’s car in the shop very quickly. Also, Honest-1 are one of the few people opened on a Saturday. As for the mechanics in the shop, they didn’t do their due diligence. I was charged $75 for them to tell me that my A/C compressor was bad when I already told them the compressor wouldn’t run. Also, to have the compressor fixed the estimate would cost me approximately $900. What I found was that the A/C pressure switch wires were torn off the switch which is a condition to allow the A/C compressor to run. Of course, I didn’t catch that until I pulled the under body splash guards off. I’d be very cautious about taking my vehicles there again. I’d like to update my comments on my experience with Honest-1 Auto. After I posted my first review I received a call from Troy-store manager of Honest-1 regarding my initial comment. He said he wanted to make things right with me so he reimbursed the $75 for the diagnosis and the $189 for vacuuming out the old refrigerant. I was impressed on how quickly I heard back from Honest-1 as they seemed to really care about customer satisfaction. I increased my rating from 3 stars to 5 stars. I was hesitant to update my review from to 5 stars because I bought and installed the new compressor and dryer b/c of the incorrect diagnosis. But, I appreciate the great follow-up and making things right with me. Because of the call from Troy, I will be going back to Honest-1 in the future. Thank you Troy!

Hi Kevin, sounds like we missed the mark on your diagnosis. I am very sorry about it and would like a chance to make things right. Please call the shop at 952-226-555 and ask for Troy, the store manager. Or you can reach out to me directly at [email protected]. Regards - Fred, Owner Thanks Kevin for giving us the opportunity to address our mistake. We care deeply about customer service and are always here to help!

- Honest-1 Auto Care Prior Lake
5

Had a radiator issue and they were able to squeeze me in the very next day. Finishing it in a business day. Highly recommend!

That's great to hear, Jonathan! 😊 We're glad we could assist you with your radiator issue promptly and efficiently. Thank you for the high recommendation!

- Honest-1 Auto Care Prior Lake
5

7/10/23 Update: Some issues came up after a wheel hub replacement however they made things right in the end. Highly recommend.

Dear Robert, Very sorry that you had trouble getting your lug nuts off. I'd like the opportunity to understand better what happened and to make things right. Please call Troy, the shop manager, at 952-226-5555 or email me directly at [email protected] so we can address this for you. Fred - Owner

- Honest-1 Auto Care Prior Lake
5

FAST reply, got truck in, evaluated & fixed in 24hrs vs competition stating they are out 2 weeks before looking at it. Capacity means a lot when folks are in need of something fast. Thanks for stepping up!

Thanks for sharing your positive experience, Mike! We understand the importance of quick service when customers are in urgent need. Glad we could provide a speedy resolution for your truck and get it back on track. 💪🚛

- Honest-1 Auto Care Prior Lake
5

Fantastic service as always.

Thank you so much, Glen! We're thrilled to hear that you appreciate our fantastic service. 😊👍

- Honest-1 Auto Care Prior Lake
5

The Professionalism of the Front Staff is beyond customer service. Troy and the guys make customers feel welcomed, relaxed and leave assured the job was completed with the Best Mechanical Care! I will continue to do my Auto business with Honest-1 for the great service and for being a local business!! Thank you Honest-1!!

Jolene, we're thrilled to hear about your positive experience with the front staff at Honest-1 Auto Care Prior Lake!🌟 Troy and the team are dedicated to providing excellent customer service and ensuring that you feel welcomed and satisfied with the mechanical care received. Thank you for your continued support of our local business. We appreciate you! 😊🚗

- Honest-1 Auto Care Prior Lake
4

As always, the service was stellar. Their estimates are always detailed, and the staff is professional. Facility is well appointed and clean. My only complaint and what cost them a star is that their pricing of materials is excessive. The estimated cost of transmission fluid, for example, was nearly 3 times what it would cost me to buy the same from Walmart or Fleet Farm. This adds up quickly when you’re doing a transmission flush. Otherwise, I think they do a great job.

Hello Bill, we appreciate your feedback and are delighted to hear that you found our service and facility top-notch. Thank you for choosing our services!

- Honest-1 Auto Care Prior Lake
5

Fair price and quality service! Short wait time. Courteous Service Managers!

Hi Dar! 😊 Thank you for your encouraging words about our fair prices and quality service. We're glad to know that we could keep your wait time low and that our staff provided courteous assistance. It was wonderful serving you, and we hope to see you soon!

- Honest-1 Auto Care Prior Lake
4

You guys did the tire change on 2008 Pontiac grand prix fast. The technician just forgot to put my spare tire back into my vehicle. After they took it off.

We're sorry to hear about your experience with the tire change on your Pontiac, and we appreciate you bringing this to our attention. We'll make sure our technicians are more diligent in returning spare tires to customers' vehicles in the future. Thank you for your feedback and please let us know if there is anything else we can assist you with.

- Honest-1 Auto Care Prior Lake
5

Excellent and friendly service!!

Thank you JW for your kind words. We strive to provide top-notch customer service and we're pleased that our team was able to assist you in a friendly and efficient manner. 😊

- Honest-1 Auto Care Prior Lake
Honest-1 Auto Care Prior Lake is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Honest-1 Auto Care Prior Lake (952) 395-5449 if you have any issues in accessing any area of our website.